Managing Workplace Diversity

Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion.

Participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.

Our Managing Workplace Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques.

Module One: Getting Started

Module Two: Understanding Diversity

Module Three: Understanding Stereotypes

Module Four: Breaking Down the Barriers

Module Five: Verbal Communication Skills

Module Six: Non-Verbal Communication Skills

 

Module Seven: Being Proactive

Module Eight: Coping with Discrimination

Module Nine: Dealing with Diversity Complaints as a Person

Module Ten: Dealing with Diversity Complaints as a Manager

Module Eleven: Dealing with Diversity Complaints as an Organization

Module Twelve: Wrapping Up

The objectives of the Managing Workplace Diversity workshop are:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

 

There are no specific per-requisites for this workshop. Just come prepared to learn new concepts  and be ready to begin applying them immediately.

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.

The objectives of the Managing Workplace Diversity workshop are:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

 

Go To Top

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.

Go To Top

Module One: Getting Started

Module Two: Understanding Diversity

Module Three: Understanding Stereotypes

Module Four: Breaking Down the Barriers

Module Five: Verbal Communication Skills

Module Six: Non-Verbal Communication Skills

 

Module Seven: Being Proactive

Module Eight: Coping with Discrimination

Module Nine: Dealing with Diversity Complaints as a Person

Module Ten: Dealing with Diversity Complaints as a Manager

Module Eleven: Dealing with Diversity Complaints as an Organization

Module Twelve: Wrapping Up

Go To Top

There are no specific per-requisites for this workshop. Just come prepared to learn new concepts  and be ready to begin applying them immediately.

Go To Top

SkillsFuture Ready

Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.

Contact us for advise on how to go about claiming your SkillsFuture.

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Some of the companies that experienced our trainings

"What I love about this training is that the trainers make sure we learn the steps and are able to do it on our own. This is a real advantage and I will definitely come back for more practical training"
Joy Tan
HR Manager
“The training was everything I hoped for, and more. Intellisoft Systems really makes a difference, I would have never discovered the hidden features of the sotftware on my own. Thanks a lot Intellisoft !"
Michele Martin
Project Engineer

How To Register

Register for the 1 Day Managing Workplace Diversity Training today by simply clicking on the chosen course date available at the top of this page.

Need Help?

  1. Call us at +65 6296-2995, SMS / WhatsApp: +65 9066–9991
  2. Send an email  to  training@intellisoft.com.sg  OR
  3. Submit an online enquiry if you have  any questions regarding Managing Workplace Diversity training.

We also offer Corporate Trainings for Managing Workplace Diversity.

This program can be customized according to your needs and can be conducted in house if you have a group of more than 8 people. For more information you can call us at +65 6296-2995  Email to training@intellisoft.com.sg

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