Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Participants will also be provided with a set of skills in solution building and finding common ground.
In the Conflict Resolution Skills workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
| Module One: Getting Started
Module Two: An Introduction to Conflict Resolution Module Three: The Thomas-Kilmann Instrument Module Four: Creating an Effective Atmosphere Module Five: Creating Mutual Understanding Module Six: Focusing on Individual Needs
|
Module Seven: Getting to the Root Cause
Module Eight: Generating Options Module Nine: Building a Solution Module Ten: the Short Version of the Process Module Eleven: Additional Tools Module Twelve: Wrapping Up |
The objectives of our Conflict Resolution Techniques training workshop are:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques to resolve issues quickly.
Anyone can attend who wants to improve their conflict resolution skills. No specific skills or pre-requisites are required.
You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.
Best suited for Individuals, Employees in Sales, Marketing, Customer Service, Purchasing, IT, HR, and other departments in companies. Anyone who works with customers – internal or external, must become good at negotiating. It is time you built this key essential skill.
The objectives of our Conflict Resolution Techniques training workshop are:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques to resolve issues quickly.
Best suited for Individuals, Employees in Sales, Marketing, Customer Service, Purchasing, IT, HR, and other departments in companies. Anyone who works with customers – internal or external, must become good at negotiating. It is time you built this key essential skill.
| Module One: Getting Started
Module Two: An Introduction to Conflict Resolution Module Three: The Thomas-Kilmann Instrument Module Four: Creating an Effective Atmosphere Module Five: Creating Mutual Understanding Module Six: Focusing on Individual Needs
|
Module Seven: Getting to the Root Cause
Module Eight: Generating Options Module Nine: Building a Solution Module Ten: the Short Version of the Process Module Eleven: Additional Tools Module Twelve: Wrapping Up |
Anyone can attend who wants to improve their conflict resolution skills. No specific skills or pre-requisites are required.
You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.
SkillsFuture Ready
Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.
Contact us for advise on how to go about claiming your SkillsFuture.
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Some of the companies that experienced our trainings
How To Register
Register for the 1 Day Conflict Resolution Skills Workshop today by simply clicking on the chosen course date available at the top of this page.
Need Help?
- Call us at +65 6250-3575, SMS / WhatsApp: +65 9066–9991
- Send an email to training@intellisoft.com.sg OR
- Submit an online enquiry if you have any questions regarding Conflict Resolution Skills workshop.
We also offer Corporate Trainings for Conflict Resolution Skills.
This program can be customized according to your needs and can be conducted in house if you have a group of more than 8 people. For more information you can call us at +65 6250-3575 Email to training@intellisoft.com.sg