Building Conflict Resolution Skills

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Participants will also be provided with a set of skills in solution building and finding common ground.

In the Conflict Resolution Skills workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Module One: Getting Started

Module Two: An Introduction to Conflict Resolution

Module Three: The Thomas-Kilmann Instrument

Module Four: Creating an Effective Atmosphere

Module Five: Creating Mutual Understanding

Module Six: Focusing on Individual Needs

 

Module Seven: Getting to the Root Cause

Module Eight: Generating Options

Module Nine: Building a Solution

Module Ten: the Short Version of the Process

Module Eleven: Additional Tools

Module Twelve: Wrapping Up

The objectives of our Conflict Resolution Techniques training workshop are:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques to resolve issues quickly.

Anyone can attend who wants to improve their conflict resolution skills. No specific skills or pre-requisites are required.

You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.

Best suited for Individuals, Employees in Sales, Marketing, Customer Service, Purchasing, IT, HR, and other departments in companies. Anyone who works with customers – internal or external, must become good at negotiating. It is time you built this key essential skill.

The objectives of our Conflict Resolution Techniques training workshop are:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques to resolve issues quickly.

Go To Top

Best suited for Individuals, Employees in Sales, Marketing, Customer Service, Purchasing, IT, HR, and other departments in companies. Anyone who works with customers – internal or external, must become good at negotiating. It is time you built this key essential skill.

Go To Top

Module One: Getting Started

Module Two: An Introduction to Conflict Resolution

Module Three: The Thomas-Kilmann Instrument

Module Four: Creating an Effective Atmosphere

Module Five: Creating Mutual Understanding

Module Six: Focusing on Individual Needs

 

Module Seven: Getting to the Root Cause

Module Eight: Generating Options

Module Nine: Building a Solution

Module Ten: the Short Version of the Process

Module Eleven: Additional Tools

Module Twelve: Wrapping Up

Go To Top

Anyone can attend who wants to improve their conflict resolution skills. No specific skills or pre-requisites are required.

You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.

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SkillsFuture Ready

Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.

Contact us for advise on how to go about claiming your SkillsFuture.

Get Started Today!

Learn By Doing

You learn best when you Do It Yourself.

We teach you, step by step, how you can learn new skills, build your knowledge and enhance your career prospects quickly & easily, with Practical Tips & Tricks!

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Some of the companies that experienced our trainings

"What I love about this training is that the trainers make sure we learn the steps and are able to do it on our own. This is a real advantage and I will definitely come back for more practical training"
Joy Tan
HR Manager
“The training was everything I hoped for, and more. Intellisoft Systems really makes a difference, I would have never discovered the hidden features of the sotftware on my own. Thanks a lot Intellisoft !"
Michele Martin
Project Engineer

How To Register

Register for the 1 Day Conflict Resolution Skills Workshop today by simply clicking on the chosen course date available at the top of this page.

Need Help?

  1. Call us at +65 6296-2995, SMS / WhatsApp: +65 9066–9991
  2. Send an email  to  training@intellisoft.com.sg  OR
  3. Submit an online enquiry if you have  any questions regarding Conflict Resolution Skills workshop.

We also offer Corporate Trainings for Conflict Resolution Skills.

This program can be customized according to your needs and can be conducted in house if you have a group of more than 8 people. For more information you can call us at +65 6296-2995  Email to training@intellisoft.com.sg

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