Communication Skills

Easy To Use Techniques For Effective Communications

communication-skills
Communication-Skills Training @ Intellisoft

We spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives.

Any performance improvement here will directly lead to benefits for your team, your job and your personal life.

Communication skills can be learned and mastered through persistent practice.

SDF Funding is available to Singapore Companies (For company sponsored candidates). Call +65 6296-2995 for Details. SkillsFuture credits ready for Singaporeans.

Course Objectives

The Communication Skills Training Materials offered by Intellisoft focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more.

To master communication skills, extensive interactive and hands-on exercises are provided during the training course which  encourage learning and increase the participants’ confidence.

Target Audience

Audience: Anyone

Prerequisites: None

Course Duration: 1 Day

Course Level: Beginners & Intermediate

Course Outline

In this highly practical course participants will learn:

Communications Styles

  • What is an ideal communication?
  • What are different styles of communication?
  • What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

Interacting with People

  • What does it mean to be assertive and how can you achieve it?
  • How to provide feedback to others so they take your word seriously?
  • How can you avoid appearing aggressive?
  • How to use systematic methods to evaluate what you know about yourself and what you know about others?
  • How to learn which areas you need to work on to improve yourself based on other people’s impression of you?

Questioning Techniques

  • How to ask the right questions at the right time?
  • How to get what you want and stay friends?
  • How to address uncomfortable issues and prepare others to open up to you?
  • What are the differences between open and closed questions and how can you take advantage of each?
  • How to seamlessly guide a conversation towards the direction of your choice?

Misunderstanding

  • What causes misunderstanding?
  • How can you minimise misunderstanding?
  • How can stereotyping affect your communication?
  • How to use active listening to gain rapport and commitment?
  • When should you use first person sentences when communicating with others and when should you use second person?

Empathy & Emotional Intelligence

  • What is the effect of empathy on communication?
  • How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?

Body Language

  • How can you read people through their body language and understand their motives better?
  • What gestures should you be aware of?
  • What are the differences between open and closed body gestures and how do they impact your communication with others?
  • How to spot lies?
  • How to control your voice to get maximum effect?

Pre-Requisites

By the end of this course, participants will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Avoid misunderstandings and overcome communication barriers
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with others.

Course Objectives

The Communication Skills Training Materials offered by Intellisoft focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more.

To master communication skills, extensive interactive and hands-on exercises are provided during the training course which  encourage learning and increase the participants’ confidence.

Go To Top

Target Audience

Audience: Anyone

Prerequisites: None

Course Duration: 1 Day

Course Level: Beginners & Intermediate

Go To Top

Course Outline

In this highly practical course participants will learn:

Communications Styles

  • What is an ideal communication?
  • What are different styles of communication?
  • What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

Interacting with People

  • What does it mean to be assertive and how can you achieve it?
  • How to provide feedback to others so they take your word seriously?
  • How can you avoid appearing aggressive?
  • How to use systematic methods to evaluate what you know about yourself and what you know about others?
  • How to learn which areas you need to work on to improve yourself based on other people’s impression of you?

Questioning Techniques

  • How to ask the right questions at the right time?
  • How to get what you want and stay friends?
  • How to address uncomfortable issues and prepare others to open up to you?
  • What are the differences between open and closed questions and how can you take advantage of each?
  • How to seamlessly guide a conversation towards the direction of your choice?

Misunderstanding

  • What causes misunderstanding?
  • How can you minimise misunderstanding?
  • How can stereotyping affect your communication?
  • How to use active listening to gain rapport and commitment?
  • When should you use first person sentences when communicating with others and when should you use second person?

Empathy & Emotional Intelligence

  • What is the effect of empathy on communication?
  • How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?

Body Language

  • How can you read people through their body language and understand their motives better?
  • What gestures should you be aware of?
  • What are the differences between open and closed body gestures and how do they impact your communication with others?
  • How to spot lies?
  • How to control your voice to get maximum effect?

Go To Top

Pre-Requisites

By the end of this course, participants will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Avoid misunderstandings and overcome communication barriers
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with others.

Go To Top

Microsoft Access 2010 Training at Intellisoft

Claim SDF & PIC Grant

Companies sponsoring their staff for training can claim from the Skills Development Fund.

Further, they can claim 40% of training fee or 400% Tax Rebate from IRAS With PIC scheme.

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SkillsFuture Ready

Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.

Contact us for advise on how to go about claiming your SkillsFuture.

Get Started Today!

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Learn By Doing

You learn best when you Do It Yourself.

We teach you, step by step, how you can learn new skills, build your knowledge and enhance your career prospects quickly & easily, with Practical Tips & Tricks!

How To Register

Register for the 1 Day of Communication Skills Training today by simply clicking on the chosen course date available at the top of this page.

Need Help?

  1. Call us at +65 6296-2995, SMS / WhatsApp: +65 9066 – 9991
  2. Send an email  to  training@intellisoft.com.sg  OR
  3. Submit an online enquiry if you have  any questions regarding Communication Skills training.

We also offer Corporate Trainings for Communication Skills Training.

If you have a group of people, we can arrange to conduct the Communication Skills training at your office location too. Just contact us for logistics.

Some of the companies that experienced our trainings

master Communication Skills
&
Accelerate Your Career

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