Each and every one of us serves customers, whether we realize it or not. Maybe you”re on the front lines of a company, serving the people who buy your products. Perhaps you”re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you”re a company owner, serving your staff and your customers.
The Ultimate Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Why should you join a communication or presentation skills course Singapore? Read our in-depth article.
| Module One: Getting Started
Module Two: Who We Are and What We Do Module Three: Establishing Your Attitude Module Four: Identifying and Addressing Their Needs Module Five: Generating Return Business Module Six: In-Person Customer Service
|
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service Module Nine: Recovering Difficult Customers Module Ten: Understanding When to Escalate Module Eleven: Ten Things You Can Do To WOW Every Time Module Twelve: Wrapping Up |
Improve Communication Skills, Presentation & Public Speaking Skills, Time Management Skills To Succeed in any organization.
The key objectives of this Ultimate Customer Service Training are:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Learn how to Deal with difficult customers
Anyone, who wants to improve the skills can attend this training. No specific skills or pre-requisites are required.
You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.
Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. Everyone has to deal with customers and provide exceptional customer service.
The key objectives of this Ultimate Customer Service Training are:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Learn how to Deal with difficult customers
Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. Everyone has to deal with customers and provide exceptional customer service.
| Module One: Getting Started
Module Two: Who We Are and What We Do Module Three: Establishing Your Attitude Module Four: Identifying and Addressing Their Needs Module Five: Generating Return Business Module Six: In-Person Customer Service
|
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service Module Nine: Recovering Difficult Customers Module Ten: Understanding When to Escalate Module Eleven: Ten Things You Can Do To WOW Every Time Module Twelve: Wrapping Up |
Improve Communication Skills, Presentation & Public Speaking Skills, Time Management Skills To Succeed in any organization.
Anyone, who wants to improve the skills can attend this training. No specific skills or pre-requisites are required.
You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.
SkillsFuture Ready
Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.
Contact us for advise on how to go about claiming your SkillsFuture.
Get Started Today!
Learn By Doing
You learn best when you Do It Yourself.
We teach you, step by step, how you can learn new skills, build your knowledge and enhance your career prospects quickly & easily, with Practical Tips & Tricks!
Do You Have a Question or Need a Quotation?
Simple. Just tell us what you need below. We’ll be glad to help you!
Some of the companies that experienced our trainings
How To Register
Register for the 1 Day of Ultimate Customer Service Workshop today by simply clicking on the chosen course date available at the top of this page.
Need Help?
- Call us at +65 6250-3575, SMS / WhatsApp: +65 9066–9991
- Send an email to training@intellisoft.com.sg OR
- Submit an online enquiry if you have any questions regarding Ultimate Customer Service workshop.
We also offer Corporate Trainings for Ultimate Customer Service training too.
This program can be customized according to your needs and can be conducted in house if you have a group of more than 8 people. For more information you can call us at +65 6250-3575 Email to training@intellisoft.com.sg