Ultimate Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you”re on the front lines of a company, serving the people who buy your products. Perhaps you”re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you”re a company owner, serving your staff and your customers.

The Ultimate Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Module One: Getting Started

Module Two: Who We Are and What We Do

Module Three: Establishing Your Attitude

Module Four: Identifying and Addressing Their Needs

Module Five: Generating Return Business

Module Six: In-Person Customer Service

 

Module Seven: Giving Customer Service over the Phone

Module Eight: Providing Electronic Customer Service

Module Nine: Recovering Difficult Customers

Module Ten: Understanding When to Escalate

Module Eleven: Ten Things You Can Do To WOW Every Time

Module Twelve: Wrapping Up

The key objectives of this Ultimate Customer Service Training are:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Learn how to Deal with difficult customers

Anyone, who wants to improve the skills can attend this training. No specific skills or pre-requisites are required.

You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. Everyone has to deal with customers and provide exceptional customer service.

The key objectives of this Ultimate Customer Service Training are:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Learn how to Deal with difficult customers

Go To Top

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. Everyone has to deal with customers and provide exceptional customer service.

Go To Top

Module One: Getting Started

Module Two: Who We Are and What We Do

Module Three: Establishing Your Attitude

Module Four: Identifying and Addressing Their Needs

Module Five: Generating Return Business

Module Six: In-Person Customer Service

 

Module Seven: Giving Customer Service over the Phone

Module Eight: Providing Electronic Customer Service

Module Nine: Recovering Difficult Customers

Module Ten: Understanding When to Escalate

Module Eleven: Ten Things You Can Do To WOW Every Time

Module Twelve: Wrapping Up

Go To Top

Anyone, who wants to improve the skills can attend this training. No specific skills or pre-requisites are required.

You must have basic knowledge of English, and must be willing to learn new concepts and ideas, and try them on your own.

Go To Top

SkillsFuture Ready

Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.

Contact us for advise on how to go about claiming your SkillsFuture.

Get Started Today!

Learn By Doing

You learn best when you Do It Yourself.

We teach you, step by step, how you can learn new skills, build your knowledge and enhance your career prospects quickly & easily, with Practical Tips & Tricks!

Do You Have a Question or Need a Quotation?

Simple. Just tell us what you need below. We’ll be glad to help you!

Some of the companies that experienced our trainings

"What I love about this training is that the trainers make sure we learn the steps and are able to do it on our own. This is a real advantage and I will definitely come back for more practical training"
Joy Tan
HR Manager
“The training was everything I hoped for, and more. Intellisoft Systems really makes a difference, I would have never discovered the hidden features of the sotftware on my own. Thanks a lot Intellisoft !"
Michele Martin
Project Engineer

How To Register

Register for the 1 Day of Ultimate Customer Service Workshop today by simply clicking on the chosen course date available at the top of this page.

Need Help?

  1. Call us at +65 6296-2995, SMS / WhatsApp: +65 9066–9991
  2. Send an email  to  training@intellisoft.com.sg  OR
  3. Submit an online enquiry if you have  any questions regarding Ultimate Customer Service workshop.

We also offer Corporate Trainings for Ultimate Customer Service training too.

This program can be customized according to your needs and can be conducted in house if you have a group of more than 8 people. For more information you can call us at +65 6296-2995  Email to training@intellisoft.com.sg

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