Handling Difficult Customers

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language.

By utilizing our Handling Difficult Customers workshop, participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Participants will be provided with a strong skill set including in-person and over the phone techniques to handle difficult customers, address complaints, and generate return business.

It helps to reduce churn and increase customer satisfaction.

Module One: Getting Started

Module Two: The Right Attitude Starts with You

Module Three: Internal Stress Management

Module Four: External Stress Management

Module Five: Transactional Analysis

Module Six: Why are Some Customers Difficult?

Module Seven: Dealing with the Customer Over the Phone

Module Eight: Dealing with the Customer In Person

Module Nine: Sensitivity in Dealing with Customers

Module Ten: Scenarios of Dealing with a Difficult Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint

Module Twelve: Wrapping Up

The key objectives achieved at the end of the Handling Difficult Customers workshop are:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

There are no specific per-requisites for Handling Difficult Customers workshop.

Just come prepared to learn new concepts in Handling Difficult Customers and be ready to begin applying them immediately.

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. After all, every one has to deal with customers – internal or external. So everyone must learn this important skill.

The key objectives achieved at the end of the Handling Difficult Customers workshop are:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Go To Top

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. After all, every one has to deal with customers – internal or external. So everyone must learn this important skill.

Go To Top

Module One: Getting Started

Module Two: The Right Attitude Starts with You

Module Three: Internal Stress Management

Module Four: External Stress Management

Module Five: Transactional Analysis

Module Six: Why are Some Customers Difficult?

Module Seven: Dealing with the Customer Over the Phone

Module Eight: Dealing with the Customer In Person

Module Nine: Sensitivity in Dealing with Customers

Module Ten: Scenarios of Dealing with a Difficult Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint

Module Twelve: Wrapping Up

Go To Top

There are no specific per-requisites for Handling Difficult Customers workshop.

Just come prepared to learn new concepts in Handling Difficult Customers and be ready to begin applying them immediately.

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SkillsFuture Ready

Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.

Contact us for advise on how to go about claiming your SkillsFuture.

Get Started Today!

Learn By Doing

You learn best when you Do It Yourself.

We teach you, step by step, how you can learn new skills, build your knowledge and enhance your career prospects quickly & easily, with Practical Tips & Tricks!

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Some of the companies that experienced our trainings

"What I love about this training is that the trainers make sure we learn the steps and are able to do it on our own. This is a real advantage and I will definitely come back for more practical training"
Joy Tan
HR Manager
“The training was everything I hoped for, and more. Intellisoft Systems really makes a difference, I would have never discovered the hidden features of the sotftware on my own. Thanks a lot Intellisoft !"
Michele Martin
Project Engineer

How To Register

Register for the 1 Day Handling Difficult Customers Training today by simply clicking on the chosen course date available at the top of this page.

Need Help?

  1. Call us at +65 6296-2995, SMS / WhatsApp: +65 9066–9991
  2. Send an email  to  training@intellisoft.com.sg  OR
  3. Submit an online enquiry if you have  any questions regarding Handling Difficult Customers Workshop.

We also offer Corporate Trainings for Handling Difficult Customer

If you have a group of people, we can arrange to conduct the Handling Difficult Customers at your office location too. Just contact us for logistics.

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