Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our Handling Difficult Customers workshop, participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Participants will be provided with a strong skill set including in-person and over the phone techniques to handle difficult customers, address complaints, and generate return business.
It helps to reduce churn and increase customer satisfaction.
| Module One: Getting Started
Module Two: The Right Attitude Starts with You Module Three: Internal Stress Management Module Four: External Stress Management Module Five: Transactional Analysis Module Six: Why are Some Customers Difficult? |
Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In Person Module Nine: Sensitivity in Dealing with Customers Module Ten: Scenarios of Dealing with a Difficult Customer Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint Module Twelve: Wrapping Up |
The key objectives achieved at the end of the Handling Difficult Customers workshop are:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
There are no specific per-requisites for Handling Difficult Customers workshop.
Just come prepared to learn new concepts in Handling Difficult Customers and be ready to begin applying them immediately.
Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. After all, every one has to deal with customers – internal or external. So everyone must learn this important skill.
The key objectives achieved at the end of the Handling Difficult Customers workshop are:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies. After all, every one has to deal with customers – internal or external. So everyone must learn this important skill.
| Module One: Getting Started
Module Two: The Right Attitude Starts with You Module Three: Internal Stress Management Module Four: External Stress Management Module Five: Transactional Analysis Module Six: Why are Some Customers Difficult? |
Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In Person Module Nine: Sensitivity in Dealing with Customers Module Ten: Scenarios of Dealing with a Difficult Customer Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint Module Twelve: Wrapping Up |
There are no specific per-requisites for Handling Difficult Customers workshop.
Just come prepared to learn new concepts in Handling Difficult Customers and be ready to begin applying them immediately.
SkillsFuture Ready
Singaporeans can use $500 SkillsFuture Credits for this training to offset the course fees.
Contact us for advise on how to go about claiming your SkillsFuture.
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Some of the companies that experienced our trainings
How To Register
Register for the 1 Day Handling Difficult Customers Training today by simply clicking on the chosen course date available at the top of this page.
Need Help?
- Call us at +65 6250-3575, SMS / WhatsApp: +65 9066–9991
- Send an email to training@intellisoft.com.sg OR
- Submit an online enquiry if you have any questions regarding Handling Difficult Customers Workshop.
We also offer Corporate Trainings for Handling Difficult Customer
If you have a group of people, we can arrange to conduct the Handling Difficult Customers at your office location too. Just contact us for logistics.