Communicate with Confidence

Communicate With Confidence In Workplace Conversations And Meetings

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WSQ Accredited · Intellisoft
Next Available Date
📅 Next Class ⚡ 13, 14 Apr 2026
Course Details
Duration 2 Days
📍 Venue Fortune Centre, Singapore
👥 Class Size Up to 15 Pax
🎓 Certificate ✓ WSQ Certificate Issued
From S$218 after WSQ Grant*
Full fee: S$610.40 incl. 9% GST  ·  See grant table →
🏛️ WSQ & SkillsFuture funding available — view full grant breakdown →
✓ 100% satisfaction guarantee · Respond within 2 hours
🏛 Up to 70% SSG Grant  ·  Pay from S$218 after funding
WSQ Funded SkillsFuture UTAP SFEC Learn more ↓
About This Course

About This Communicate with Confidence Course

WSQ Grant of up to 70%* from SSG for Singaporeans and PRs, subject to eligibility.

Group Communication at Work

Good communicators help to build relationships, earn trust and respect from others. A very in-depth, practical training full of examples, individual exercises and role-plays.

Improve your Communication Skills in just 2 days and see a huge difference in your improved communications – both in written as well as verbal communication with clients, colleagues, managers and vendors.

Being an effective communicator extends to written communication as well, as more employers become aware of the damage poor writing can wreak on brand image and business-to-business relations.

The Communication Skills training provides essential knowledge and skills & improve your communication with Customers, Vendors, Team members, Management & Colleagues.

WSQ Grants & SkillsFuture can be used for this Communication Skills Course.

Build confidence, clarity and influence in workplace communication through practical techniques for expressing ideas, listening actively and managing difficult conversations.
🖥️
Learn By Doing
Hands-on exercises on real Singapore business datasets from the very first module.
👥
Small Class Sizes
Capped at 15 participants for personal attention.
📧
Post-Training Support
30-day free email support after the course to training@intellisoft.com.sg.
What You'll Walk Away With
🗣️ Develop confidence to communicate ideas clearly in workplace conversations and meetings.
👂 Strengthen active listening skills to understand others better and reduce misunderstandings.
🤝 Learn techniques to handle difficult conversations and communicate assertively.
💼 Improve professional presence and credibility through confident workplace communication.
What You Will Learn

What You Will Learn in Communicate with Confidence

🗣️

Develop Confident Workplace Communication Skills

Develop the confidence to express ideas clearly in workplace discussions and meetings.

👂

Apply Active Listening Techniques

Apply active listening techniques to understand messages and build rapport.

🤝

Use Assertive Communication Strategies

Use assertive communication methods to express views respectfully and effectively.

🧠

Analyse Communication Barriers Effectively

Identify communication barriers and apply strategies to overcome them.

💬

Handle Difficult Conversations Professionally

Manage challenging discussions while maintaining professionalism and clarity.

📢

Deliver Messages With Confidence

Communicate key messages clearly while maintaining confidence and credibility.

Is This For You?

Who Should Attend Communicate with Confidence?

👩‍💼

Administrative Executives

You want to express ideas confidently but feel hesitant during workplace discussions.

🧑‍💼

Customer Service Officers

You need to handle conversations with customers calmly and confidently.

👨‍💻

Corporate Professionals

You want to communicate ideas clearly in meetings and workplace discussions.

👨‍🏫

Team Leaders

You must communicate instructions and feedback confidently to your team.

Advanced Communication Skills training at Intellisoft
Communication Skills Training at Intellisoft

This Communicate with Confidence Training is targeted for:

  • Individuals who want to build strong skills for communicating professionally at the workplace.
  • Executive & Managers: to build a stringer professional connection and rapport.
  • Support Staff, Admin staff,  Supervisors, who want to improve their communication skills.

A great course for beginners to learn how to communicate with confidence in any situation. Improve the overall work productivity and business performance through effective workplace communication using Written and Verbal Skills.

Before You Attend

Pre-Requisites for Communicate with Confidence

Target Audience: Management, Executive, Support Staff, Admin staff,  Supervisors, who want to improve their written, verbal and non-verbal communication skills.

Prerequisites:

* Aged 21 and above;
* Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and min. 1 year of working experience; and
* Have an English language proficiency equivalent of higher of any of the following – GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5

🏛️  WSQ-funded communication course with grants for eligible Singaporeans and PRs.

Curriculum

Communicate with Confidence: Course Outline & Curriculum

Module 1

Understanding Communication

  • Importance of effective communication
  • Communication process
  • Types of workplace communication
  • Barriers to communication
Module 2

Building Confidence in Communication

  • Developing confidence in conversations
  • Overcoming fear of speaking
  • Expressing ideas clearly
  • Improving personal communication style
Module 3

Active Listening Skills

  • Importance of active listening
  • Listening techniques
  • Avoiding listening barriers
  • Building rapport through listening
Module 4

Assertive Communication

  • Meaning of assertiveness
  • Assertive communication techniques
  • Balancing assertiveness and respect
  • Handling disagreement professionally
Module 5

Managing Difficult Conversations

  • Handling challenging situations
  • Managing emotions in communication
  • Resolving conflicts constructively
  • Maintaining professionalism
Module 6

Improving Workplace Communication

  • Communicating in meetings
  • Presenting ideas clearly
  • Building positive communication habits
  • Continuous improvement strategies
Advanced Excel training at Intellisoft
Communication Skills Workshop in Singapore at Intellisoft

Course Duration: 2 full days (Weekdays)
Audience:  Suitable to All Users who have Basic Knowledge of English.

This course consists of three major Sections.

In the First Section, you will be introduced to the importance and benefits of having good communication in the workplace, and how it impacts you. You will also be taught why you should plan for communication and how to do it.

The Second Section focuses on how to communicate effectively using written forms of communication. Teaching written communication is often neglected by training providers but is an essential part of workplace communication which can either achieve intended objectives or lead to misunderstandings.

The Third Section focuses on verbal communication, including active listening skills. The value-add in our training program is that techniques on leading discussions and seeking ideas and opinions of others will be taught too.

SECTION 1: Building Leadership in Communications

  • Purpose of communications for individuals & organizations
  • Finding out the intended outcomes of communications
  • Advantages & Disadvantages of various methods of communication in differing situations
  • Identify the purpose, audience & outcome of communications to be achieved
  • Level of formality or informality for different situations
  • Style & method of communication for various situations

SECTION 2: Building Effective Written Communication Techniques

  • Identify information sources
  • How to Find & Extract key points from information sources
  • Principles of written communication in business
  • Selecting the right tone and style for written communication
  • How to organise, structure and present information
  • Checking for accuracy. Proofreading & checking methods.
  • Important vs. Urgent: How to Respond
  • Use appropriate language for written communications, based on audience
  • Best Practices of Recording, Filing & Organizing Written communication.

SECTION 3: Building Effective Verbal Communication Techniques

  • Present information & ideas in a clear, convincing or persuasive manner
  • How to lead discussions to achieve objectives
  • Adapting verbal communication for different audiences & purpose
  • Use & interpret body language and tone of voice
  • Methods of active listening and its benefits
  • Strategies for overcoming barriers to verbal communication
  • Summarise verbal communication and make sure that the correct meaning has been understood

Why should you join a soft skills course Singapore? Read our in-depth article.

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Training Course Fees & Funding

Full course fee: S$560.00 (before GST & government funding) TGS: TGS-2021002295

Highest Funding
70% Grant

70% SSG Grant

Baseline + Enhanced Training Support

  • SG Citizens aged 40+ (Individual, SME or MNC)
  • SME-sponsored SG Citizens (21+)
  • SME-sponsored PRs (21+)
Course Fee S$560.00
SSG Funding (70%) − S$392.00
Nett Fee S$168.00
GST (9%) S$50.40
You Pay S$218.40
SSG Funded
50% Grant

50% SSG Grant

Baseline WSQ Funding

  • SG Citizens aged 21–39 (Individual or MNC)
  • MNC company-sponsored PRs (21+)
  • Individual PRs (21+)
Course Fee S$560.00
SSG Funding (50%) − S$280.00
Nett Fee S$280.00
GST (9%) S$50.40
You Pay S$330.40
Foreigners & other pass holders: Government grants are not applicable. Full course fee of S$560.00 + 9% GST = S$610.40 applies. Contact us for more details.

Need help with funding applications? We'll guide you through the process.

* Terms & conditions apply. Funding subject to eligibility and approval by respective agencies. GST applies on full course fee before subsidy. Fee information is accurate as of Apr 2026.

Register

Register for Communicate with Confidence in Singapore

💬 Corporate / Group Enquiry
Date Duration Venue
13, 14 Apr 2026
2 Days Fortune Centre, Singapore Register →
11, 12 Jun 2026
2 Days Fortune Centre, Singapore Register →
13, 14 Aug 2026
2 Days Fortune Centre, Singapore Register →
19, 20 Oct 2026
2 Days Fortune Centre, Singapore Register →
10, 11 Dec 2026
2 Days Fortune Centre, Singapore Register →
🏢 Running this for a group? Request a Custom Corporate Run →
Common Questions

Frequently Asked Questions

Is this Communicate With Confidence course WSQ funded?
Yes, this course is a WSQ-funded programme designed to help professionals improve workplace communication skills. Eligible Singaporeans and PRs may receive government training subsidies depending on their eligibility. The exact grant amount and nett course fee will be confirmed during registration.
How long is the Communicate With Confidence training?
The course is typically conducted over one day of instructor-led training. Participants learn practical techniques for confident communication, active listening and managing difficult conversations. The session includes exercises and real workplace examples.
Are there any prerequisites for attending this course?
There are no formal prerequisites required to attend this course. It is suitable for working professionals who want to improve their communication skills. Participants only need basic English communication ability and willingness to practise.
Will I receive a certificate after completing the course?
Participants who complete the course and meet the attendance requirements will typically receive a certificate of completion. WSQ-funded courses may also include an assessment component as required by training regulations. Certification details will be confirmed during registration.
Where is the Communicate With Confidence training conducted?
Training is conducted at Intellisoft Training's centre located at Fortune Centre, 190 Middle Road, #14-05, Singapore 188979. The venue is conveniently located near MRT stations and easily accessible for participants. Corporate onsite training may also be arranged upon request.
Who should attend the Communicate With Confidence course?
This course is suitable for professionals who want to communicate more confidently at work. It is particularly useful for staff who participate in meetings, discussions or customer interactions. Anyone looking to improve clarity, listening skills and confidence will benefit from the training.
How can I register for this course?
You can register through the Intellisoft Training website by completing the course registration form. The website provides course schedules, venue information and contact details. Corporate teams may also contact Intellisoft to arrange group training sessions.
Ready to Get Started?

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Communicate with Confidence
Next class: 13, 14 Apr 2026 · Fortune Centre, Singapore · 2 Days
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Communicate with Confidence

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