Easy To Use Techniques For Effective Communications
Communication-Skills Training @ Intellisoft
We spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives.
Any performance improvement here will directly lead to benefits for your team, your job and your personal life.
Communication skills can be learned and mastered through persistent practice.
WSQ Funding is available to Singaporean/PRs (For company sponsored candidates). Call +65 6250-3575 for Details.
SkillsFuture credits ready for Singaporeans.
UTAP Funding:NTUC Members can utilize UTAP to offset 50% of the remaining fees*.
Build stronger workplace relationships by communicating with clarity, confidence, empathy and better listening, questioning and body language awareness.
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Learn By Doing
Hands-on exercises on real Singapore business datasets from the very first module.
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Small Class Sizes
Capped at 15 participants for personal attention.
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Post-Training Support
30-day free email support after the course to training@intellisoft.com.sg.
What You'll Walk Away With
🗣️Learn practical communication styles and techniques you can use immediately in workplace and personal conversations.
👂Strengthen listening, questioning and empathy skills to reduce misunderstandings and build rapport faster.
🤝Develop assertiveness and feedback skills so your ideas are heard clearly without sounding aggressive.
👀Read body language and gestures more accurately to understand intent and communicate with greater impact.
What You Will Learn
What You Will Learn in Communication Skills
🎯
Use Communication Styles Effectively
Use different communication styles when needed based on circumstances.
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Express Ideas Assertively And Precisely
Express your ideas assertively, confidently and precisely.
❓
Ask Questions With Purpose
Ask the right questions for the right reasons.
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Discover Self And Perception
Discover what you know about yourself and how others think of you.
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Avoid Misunderstandings And Barriers
Avoid misunderstandings and overcome communication barriers.
❤️
Empathize To Build Trust
Empathize to establish trust and communicate effectively.
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Deliver Difficult Messages Constructively
Deliver your potentially negative message and get a good response.
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Read Body Language Accurately
Read and interpret body language and gestures while communicating with others.
Is This For You?
Who Should Attend Communication Skills?
👩💼
Administrative Executives
You need to communicate clearly with colleagues and managers without creating confusion or unnecessary friction.
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Customer Service Staff
You handle difficult conversations and need better listening, empathy and questioning skills with customers.
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Working Professionals
You have ideas to share but struggle to sound assertive, confident and precise in meetings.
👩🔧
Team Leaders
You need to give feedback, address issues and build trust without appearing aggressive.
Audience: Anyone
Prerequisites: None
Course Duration: 2 Day
Course Level: Beginners & Intermediate
If you are interested in enhancing your communication abilities, you should consider enrolling in this course to improve communication skills offered by Intellisoft Training. Located in the heart of Singapore on Middle Road, in Fortune Centre, you can easily find the best WSQ SkillsFuture soft skills training institutes near me to develop better communication skills through professional guidance and practical learning experiences.
Before You Attend
Pre-Requisites for Communication Skills
By the end of this course, participants will be able to:
Use different communication styles when needed based on circumstances
Express your ideas assertively, confidently and precisely
Ask the right questions for the right reasons
Discover what you know about yourself and how others think of you
Avoid misunderstandings and overcome communication barriers
Empathize to establish trust and communicate effectively
Deliver your potentially negative message and get a good response
Read and interpret body language and gestures while communicating with others.
🏛️ WSQ-funded communication course with grant support for eligible learners.
Curriculum
Communication Skills: Course Outline & Curriculum
Module 1
Communications Styles
Ideal communication
Different communication styles
4 orientations in communication
How styles impact communication
Module 2
Interacting with People
Meaning of assertiveness
How to achieve assertiveness
Providing feedback effectively
Avoid appearing aggressive
Evaluate self and others systematically
Improve from others' impressions
Module 3
Questioning Techniques
Ask the right questions
Get what you want
Address uncomfortable issues
Prepare others to open up
Open and closed questions
Guide conversations smoothly
Module 4
Misunderstanding
Causes of misunderstanding
Minimise misunderstanding
Stereotyping and communication
Active listening for rapport
First person sentences
Second person sentences
Module 5
Empathy & Emotional Intelligence
Effect of empathy
Empathic communication technique
Construct sentences from what you hear
Make empathic communication
Module 6
Body Language
Read people through body language
Gestures to watch
Open and closed gestures
Spot lies
Control your voice
In this highly practical communication course Singapore, you will learn:
Communications Styles
What is an ideal communication?
What are different styles of communication?
What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?
Interacting with People
What does it mean to be assertive and how can you achieve it?
How to provide feedback to others so they take your word seriously?
How can you avoid appearing aggressive?
How to use systematic methods to evaluate what you know about yourself and what you know about others?
How to learn which areas you need to work on to improve yourself based on other people’s impression of you?
Questioning Techniques
How to ask the right questions at the right time?
How to get what you want and stay friends?
How to address uncomfortable issues and prepare others to open up to you?
What are the differences between open and closed questions and how can you take advantage of each?
How to seamlessly guide a conversation towards the direction of your choice?
Misunderstanding
What causes misunderstanding?
How can you minimise misunderstanding?
How can stereotyping affect your communication?
How to use active listening to gain rapport and commitment?
When should you use first person sentences when communicating with others and when should you use second person?
Empathy & Emotional Intelligence
What is the effect of empathy on communication?
How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?
Body Language
How can you read people through their body language and understand their motives better?
What gestures should you be aware of?
What are the differences between open and closed body gestures and how do they impact your communication with others?
Interested individuals seeking to enhance their verbal communication skills can visit Intellisoft’s office at Fortune centre in Singapore to discover where to learn communication skills.
We offer a comprehensive 2-day WSQ Funded Communications training program that covers various aspects of effective communication. Participants can learn how to excel in communication skills through interactive sessions and practical exercises.
This training is ideal for professionals looking to improve their communication skills in both personal and professional settings.
Trusted by professionals from 500+ organisations
Training Course Fees & Funding
Full course fee: S$560.00
(before GST & government funding)
TGS: TGS-2021002295
Foreigners & other pass holders: Government grants are not applicable. Full course fee of S$560.00 + 9% GST = S$610.40 applies. Contact us for more details.
* Terms & conditions apply. Funding subject to eligibility and approval by respective agencies. GST applies on full course fee before subsidy. Fee information is accurate as of Apr 2026.
How much does this communication skills course cost and are grants available? ▾
This course is presented on the page as a WSQ-funded communication skills training programme. Grant support may be available for eligible Singaporeans and PRs, subject to prevailing funding rules and eligibility criteria. For the latest full course fee, grant amount and nett payable, learners should check directly with Intellisoft Training before registration.
How long is the Communication Skills Training course? ▾
The course duration stated on the page is 2 days. It is designed as a practical, hands-on programme with interactive learning and exercises. This gives participants enough time to practise communication styles, questioning techniques, empathy and body language skills.
Are there any prerequisites for joining this course? ▾
No prior experience is required. The page states that the prerequisites are none, and the level is suitable for beginners and intermediate learners. That makes the course accessible for working adults who want to improve their communication skills quickly and systematically.
Will I receive a certificate after completing the course? ▾
Course pages like this typically indicate a structured professional training programme, and certification details are usually confirmed during registration. If you need confirmation on the exact certificate type, assessment requirements or attendance criteria, you should verify this with Intellisoft Training before signing up. This is especially useful if your company requires proof of training completion.
Where is the training conducted, and is there an online option? ▾
The page references Intellisoft Training's location at Fortune Centre, 190 Middle Road, #14-05, Singapore 188979. This is the stated training venue for learners who want to attend in person. If you need online, virtual or corporate onsite options, it is best to contact Intellisoft directly to confirm availability for your intake.
Who should attend this communication skills training? ▾
This course is suitable for professionals who want to improve communication in both personal and professional settings. It is especially relevant for people who need to express ideas clearly, ask better questions, avoid misunderstandings and build trust at work. Beginners and intermediate learners can both benefit from the practical exercises and structured techniques covered.
How do I register for the course? ▾
You can register by contacting Intellisoft Training through the course page or its main website enquiry and registration channels. Before registering, it is helpful to confirm the next available schedule, course fees, funding eligibility and venue details. Corporate teams may also wish to ask about group runs or customised scheduling.
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