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Master Trainer Vinai's articles are published in books, magazines & newspapers

 7 Ways to Succeed as a Project Manager
appeared in the Recruit Section of The Straits Times

 How to Manage IT Outsourcing Effectively

Home > Trainings & Seminars > How to Manage IT Outsourcing Effectively

 

August 20-22, 2008 9am-5pm, Singapore

Course Duration: 3 days             

Learning Benefits :

  • Understand the pros and cons of outsourcing the proposed IT service area
  • Understand the process and the issues involved in an IT outsourcing exercise
  • Preparing the IT Outsourcing Request For Proposal (RFP) and managing the responses from the vendors
  • Selecting prospective supplier and terms of the SLA
  • Negotiation and exit strategy.

Course Content

  • Outsourcing as IT resource management tool
  • Outsourcing key drivers including financial considerations
  • Preparing Outsourcing Feasibility Study Proposal to Management
  • Preparing Request for Proposals (RFP) for Outsourcing Evaluation
  • Vendor Selection

These topics include examining the cost & benefit analysis of outsourcing,
SWOT analysis of the current IT set-up, risks involved in outsourcing, preparation of outsourcing feasibility study to management and an exercise for the students on the financial consideration for outsourcing.

  • Service Level Agreement (SLA): Major Considerations
  • Managing the Transition: Infrastructure Requirements
  • Monitoring & Audit
  • Managing Exit Strategy
  • Dispute Resolution

This section will cover the major components of outsourcing SLA, including security requirements, monitoring checklist, managing the exit strategy and an overview of dispute resolution.

Further, advanced topics include:

  • Contract Formulation & Negotiation
  • Contract Execution & Management
  • Contract Termination & Migration
  • Creation of Exit Strategies
  • Metrics for evaluating ROI, Success of Outsourcing

Training Methodology
Classroom based lecture, discussions, case studies, templates and checklists.

Certification
Certificate of attendance would be given to participants.

Materials
Notes in folders will be provided.

Class Size :
8-12 participants

Profile of Intellisoft Systems and Trainer Vinai Prakash


Founded in 2003, Intellisoft Systems has been providing consultancy to businesses, and training at local colleges and private institutions.  Vinai Prakash holds an MBA from Australia .  Armed with 21 years of solid management experience, he is the CEO of 2 companies in the Intellisoft Systems Group.         

    As the seasoned professional and master trainer at Intellisoft Systems, Vinai helps companies to improve their skills in Project Management, IT Outsourcing, Business Intelligence & Electronic Marketing.  He does this through his Group Training and one-to-one consultation programs.  

 
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Our Management articles have been published in Today's Manager, a Singapore Institute of Management publication.

 
Telephone: (65) 9877 3485   email: info@intellisoft.com.sg   © Intellisoft Systems, 2003-2008
 
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