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How to Manage IT Outsourcing Effectively
Home > Trainings & Seminars > How to Manage IT Outsourcing Effectively
August 20-22, 2008 9am-5pm, Singapore
Course Duration: 3 days
Learning Benefits :
- Understand the pros and cons of outsourcing the proposed IT service area
- Understand the process and the issues involved in an IT outsourcing exercise
- Preparing the IT Outsourcing Request For Proposal (RFP) and managing the responses from the vendors
- Selecting prospective supplier and terms of the SLA
- Negotiation and exit strategy.
Course Content
- Outsourcing as IT resource management tool
- Outsourcing key drivers including financial considerations
- Preparing Outsourcing Feasibility Study Proposal to Management
- Preparing Request for Proposals (RFP) for Outsourcing Evaluation
- Vendor Selection
These topics include examining the cost & benefit analysis of outsourcing,
SWOT analysis of the current IT set-up, risks involved in outsourcing, preparation of outsourcing feasibility study to management and an exercise for the students on the financial consideration for outsourcing.
- Service Level Agreement (SLA): Major Considerations
- Managing the Transition: Infrastructure Requirements
- Monitoring & Audit
- Managing Exit Strategy
- Dispute Resolution
This section will cover the major components of outsourcing SLA, including security requirements, monitoring checklist, managing the exit strategy and an overview of dispute resolution.
Further, advanced topics include:
- Contract Formulation & Negotiation
- Contract Execution & Management
- Contract Termination & Migration
- Creation of Exit Strategies
- Metrics for evaluating ROI, Success of Outsourcing
Training Methodology
Classroom based lecture, discussions, case studies, templates and checklists.Certification
Certificate of attendance would be given to participants.Materials
Notes in folders will be provided.Class Size :
8-12 participants
Profile of Intellisoft Systems and Trainer Vinai Prakash
Founded in 2003, Intellisoft Systems has been providing consultancy to businesses, and training at local colleges and private institutions. Vinai Prakash holds an MBA from Australia . Armed with 21 years of solid management experience, he is the CEO of 2 companies in the Intellisoft Systems Group.As the seasoned professional and master trainer at Intellisoft Systems, Vinai helps companies to improve their skills in Project Management, IT Outsourcing, Business Intelligence & Electronic Marketing. He does this through his Group Training and one-to-one consultation programs.
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Telephone: (65) 9877 3485 email: info@intellisoft.com.sg © Intellisoft Systems, 2003-2008
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